Acme OEM Architecture v2.0

The future of dealer commerce.

One unified platform to manage OEM inventory, connect with customers, and accelerate your dealership revenue.

See how the data flows

99.9% Uptime Enterprise Security 24/7 Support

Acme app Synced

Hi, Alex

Good morning

Book a Service

My Garage

Loyalty

Find a Dealer

Roadside Assist

Service Offers

2,400+

Active dealers

1.5M

OEM parts listed

85K

Daily transactions

Sample data — figures shown for demonstration

The connected experience

Powering the modern automotive ecosystem

From vehicle checks to loyalty programs, Acme provides the robust infrastructure tailored for OEMs, dealerships, and service centers.

The OEM holds one record per vehicle and per customer, and publishes it outward. Nothing is re-keyed, nothing drifts, and every dealer reads the same truth. Dealers service vehicles on behalf of the OEM — pulling live history at the ramp and writing repair orders, parts and sign-off straight back to the hub. Owners see their own car, their own history and their own offers in the app — the same data the OEM holds, in the language of a Saturday morning.

Owner

Acme app

Real-time insights and seamless experiences powered by OEM data.

Vehicle

Connected car

Health, diagnostics and telemetry reported back from the road.

Fed by OEM data

OEM

Fig. 01 — OEM head office

OEM — Central data hub

Single source of truth for all vehicle and customer information.

Secure & compliant (POPIA) Centralized & scalable Real-time data sync

Vehicle data

• Vehicle identification (VIN)

• Model & specification

• Warranty information

• Software & firmware updates

• Vehicle health & diagnostics

• Usage & telemetry data

Customer data

• Customer profile

• Contact information

• Ownership history

• Preferences & consents

• Communication history

• Loyalty & engagement data

Service data by vehicle

• Service history

• Maintenance schedules

• Repair orders

• Parts & labor records

• Service campaigns

• Warranty claims

Data shared across all OEM dealers

Dealers (Multi-OEM)

Dealer network Authorized dealers service vehicles on behalf of the OEM, accessing and updating real-time data.

Dealer 1

SITE 01

Service documents

• Service records

• Repair orders

• Parts used

• Technician notes

• Customer sign-off

Dealer 2

SITE 02

Service documents

• Service records

• Repair orders

• Parts used

• Technician notes

• Customer sign-off

Dealer 3

SITE 03

Service documents

• Service records

• Repair orders

• Parts used

• Technician notes

• Customer sign-off

•••

Dealer N

SITE N

Service documents

• Service records

• Repair orders

• Parts used

• Technician notes

• Customer sign-off

One connected ecosystem.

One OEM. Many Dealers. All Data. Better Experiences.

Improved customer experience

Smarter dealer operations

Higher efficiency & transparency

Stronger brand loyalty

Solutions

Everything the counter needs, in one place

Instant vehicle validation

Verify VINs, user eligibility, and registration details in real-time with our Acme Check Engine.

Smart service scheduling

Automated booking management that syncs availability, accepts bookings, and handles rescheduling seamlessly.

OEM parts marketplace

Direct access to millions of genuine parts. Live stock levels, pricing (incl/excl VAT), and detailed specs.

Dealer command center

Manage staff, locations, and dealership profiles from a single secure dashboard.

Loyalty & rewards

Integrated points system to retain customers and drive recurring service revenue.

Fintech integrated

Built-in support for PayFast, Ozow, and major banking partners for frictionless transactions.

Digital docs & assets

Automated invoicing and a rich media CDN for lifestyle vehicle imagery and brochures.

Virtual showroom

Advanced color selectors and test drive scheduling APIs to enhance the buyer journey.

Dealer network

Authorized dealers, one shared record

Authorized dealers service vehicles on behalf of the OEM, accessing and updating real-time data. Every repair order, part and sign-off lands back in the hub the moment the job closes.

Improved customer experience

The owner is recognised at any dealer in the network, first visit or fiftieth.

Smarter dealer operations

Bookings, parts and technician notes run off one live record instead of four systems.

Higher efficiency & transparency

Warranty and campaign work is checked against the hub, not against a phone call.

Stronger brand loyalty

Service history follows the car, so the next sale starts with a known customer.

Ready to upgrade your dealership experience?

Join the authorized dealers using Acme to streamline their OEM product sales and service operations.

Read the architecture